ombudsman

médiateur, défenseur des droits

Responsable indépendant qui examine les plaintes concernant des services publics, des entreprises ou d’autres organismes.

En anglais simple : An independent official who examines people’s complaints about public services, companies, or other organizations.

• The ombudsman examined my complaint.
• She asked the financial ombudsman to investigate the bank.
• Several ombudsmen called for better protection for consumers.

Expressions courantes : financial ombudsman, public ombudsman, complain to ombudsman

médiateur interne

Personne indépendante au sein d’un organisme qui aide ses membres à régler leurs désaccords et autres problèmes.

En anglais simple : An independent person within an organization who helps its members deal with disagreements and other problems.

• The university ombudsman helped resolve the dispute.
• Staff can speak confidentially to the ombudsman.
• Our ombudsman offers independent advice on workplace conflicts.

Synonymes : mediator

Expressions courantes : university ombudsman, staff ombudsman, organizational ombudsman